Wednesday, January 22, 2014

Assistant Director for Public Services

CCPL Current Board Members
Kathleen Campanella, President
Cindy Piazza, Vice President
Todd Herring, Treasurer
Richard Soisson
Gilda Hogan
Keir Knight
Nancy Lynch
 
I have counted 44 people, including myself, who work at WEC not including all of the folks in OUT. I have met everyone except for Loretta Murphy. I sat next to her during Staff Day and we got to know each other. She is currently an Info Sub but had worked at the system for a long time before retiring.
 
I attended the Leading from Any Position program this past year and I believe that was funded, at least in part, by LSTA funds. Attendees from across the state worked together to devise ways to make a difference in their individual organizations.
 
You are eligible for the services of the MD State Library for the Blind or physically handicapped if you are: 
Legally Blind - vision of 20/200 or less with glasses; a visual field of 20 degrees
Visually Limited - difficulty focusing long enough to read standard print without special aids
Physically Limited - difficulty handling a book or turning pages
Reading Disabled - due to an organic dysfunction such as dyslexia.

Those eligible can apply by:
Print and complete the application and return to LBPH
Request an application at your local public library
Request an application by calling LBPH at any of the numbers listed at the top of this page

According to my Branch Manager, Christina Kuntz: "We do get challenges from time to time. When we receive those verbal complaints, the customer isn’t usually terribly upset or angry. They just want someone to hear that they have an issue with the material. We usually explain that the library buys materials for all tastes and interests, but we do realize that not all material is appropriate for every customer. Then we offer to try to find them something more appropriate for their family. Occasionally, a customer wishes to make a more formal complaint. When that happens, we have a form for them to fill out. At that point, the completed form goes to MATS for a written response. Most recently, we had a customer who was upset by a TV series called Hung. Both Concetta and I viewed an episode so that we would understand the complaint and be able to discuss any issues. Concetta wrote a letter explaining the same sort of points that we make with a verbal complaint. To my knowledge, we have never removed an item from the collection based on a customer challenge."

The Risk Takers Network is that video contest we have each year about some risk that a group or branch took.

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